Getting Help

The fastest way to get useful help is through the Freq51 Discord. Before posting, check Troubleshooting and include enough detail for someone else to reproduce the issue.

Copy-and-Paste Support Template

Device model:
Firmware version:
Phone/computer and app version:
Your region or city:
Node role:
What I expected:
What happened instead:
What I already tried:
Node long name, short name, or ID (if relevant):
Screenshot, error message, or logs (if available):

Good First Checks

• Confirm the antenna is connected securely.
• Confirm the region, modem preset, channel name, and key match Freq51.
• Test closer to known infrastructure or from a higher location.
• Restart the app and node after configuration changes when appropriate.

For router, power, or remote-site questions, say so clearly in your post—those deployments need extra care.

Last edited: August 6, 2026